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Cashout is an Australian marketplace that buys devices such as phones and consoles at a fixed price. You see exactly what we pay before you commit, post the device to us, and once we have checked it you get paid.
No. Anyone can browse the Deals page and see what we pay for each device, variation and condition. You only need a free account when you are ready to commit to a deal.
No. You commit to a device you already own. There is nothing to buy and nothing to pay us.
Once you have an account you can request a quote for anything not on the Deals page. We'll reply with a price if we can buy it.
The price is locked when the carrier first scans your parcel, or, for a drop-off, when we confirm we have received it. Dropping a parcel at a post office counter doesn't count until the carrier scans it.
Yes, until the price is locked. Committing to a deal doesn't hold the price, so send it in soon after you commit.
Some deals have a limit on how many units we'll take. The deal shows how many are left, and once the pool is full no more commitments are accepted for it.
You do. You arrange and pay for your own postage, and we charge nothing extra for it or for insurance. Please insure the parcel for its full value and keep your proof of postage, because it stays at your risk until we receive it.
Post it to the receiving address shown on the deal once you're logged in. Then create a submission in your account and enter your carrier and tracking number, so we can match the parcel to you. Some deals also allow a drop-off.
Back up your data, factory reset it, sign out of iCloud, Google and any other account, and remove SIM cards, cases and personal items. Locked devices can't be accepted. The full checklist is in our Shipping, Condition & Returns policy.
New means unopened, unused and factory sealed in its original packaging. Used means it works properly and is in the condition the deal describes. Each condition has its own price.
We check the quantity, the condition, that the device is genuine and unlocked, and that it belongs to your account. We aim to do this within a few business days of delivery and we email you the outcome.
We may offer a lower price. We email you and show the offer in your account with the reasons. You have 3 days to accept or decline. Nothing for that item is credited until you accept.
We send the item back to you and credit only the items that qualified. Return postage is payable by you, and we record the return's tracking number in your account so you can follow it.
We reconcile it at check-in and email you the outcome. You don't need to open a ticket.
Once your items are accepted, the value is credited to your wallet. Add your PayID in your account, request a payout, and we pay it to your PayID. Changing your PayID needs a one-time code we email you.
We aim to pay requests within a few business days. Occasionally it takes longer while we complete identity, fraud or security checks.
Send us a message from your account, or email [email protected] with your submission reference, and we'll trace it.
Contact support and we'll email you a one-time link to choose a new one. It works once and expires after an hour.
Yes, from your Profile page once your wallet is at zero and nothing is in progress. We keep financial records we are legally required to keep.