Frequently asked questions
How does price locking work?
The price locks when the carrier scans your package, or when we confirm your drop-off — not when you commit, and not when a label is generated.
What happens if a deal's pool fills up?
Once a capped deal's pool is full, no more commitments are accepted for it. Always commit before you buy — buying first doesn't reserve anything.
Are the shipping labels insured?
Every label we issue is insured for $100 at no cost. You can declare a higher value during submission for a small fee, deducted from your payout.
What if what I shipped doesn't match what I declared?
We reconcile this at check-in and email you the outcome — usually within a few business days. No need to open a ticket in the meantime.
How do I get paid?
Once your submission is verified, its value is credited to your wallet. Request a payout anytime — it's processed within 1–3 business days.
What item condition do you accept?
Brand new, unless a specific deal says otherwise. Open a message with us before shipping if you're unsure about an item's condition.