Terms of Service

Cashout posts deals: a fixed price we will pay for a specific device, variation (for example storage size) and condition (New or Used). You sell us devices you already own. You commit to a quantity of a deal, send the devices to us (by post or by dropping them off), we check them, and for the items that qualify we credit your Cashout wallet. You can then withdraw your wallet balance by PayID.

You are not buying anything from us. The price we pay is the price shown on the deal, subject to these terms.

• You must be at least 18, able to enter a binding contract, and have an Australian address and an Australian bank account that can receive PayID payments.
• One account per person. Give us accurate, current details and keep them up to date.
• Keep your password secret. You are responsible for what happens under your account. Tell us straight away if you think someone else has accessed it.
• We may ask you to verify your identity (for example with photo ID) at any time, including before we release a payout.

• Each deal shows the device, variation, condition, price, any closing date or pool limit, and how it can be delivered.
• Committing to a deal reserves a quantity for you. It is not a purchase and you are not obliged to send the items; if you change your mind, tell us and we'll release the commitment.
• The price you are paid is locked when your parcel is first scanned by the carrier (for posted items) or when we confirm receipt (for drop-offs) — not when you commit. The amount shown when you commit is an estimate. A deal's price can go up or down, or the deal can close, between committing and that moment.
• We can change, pause or withdraw any deal at any time. Pools are first come, first served; once a pool is full or a deal has closed you can't commit to it.
• All prices are in Australian dollars. We don't deduct any fee from the price. You pay your own postage and insurance (section 6).

When you send us an item you promise that:

• you own it outright and have the right to sell it to us;
• it was not stolen, is not the subject of a police report, finance, lease, loan, lien, insurance claim or any other third-party claim, and has not been reported lost or stolen;
• it is genuine, and is not counterfeit or made up of non-genuine parts;
• it is not blocked, blacklisted or locked — for example by a carrier, an iCloud / Find My, Google or Samsung account lock, or a business/school device-management lock;
• you have removed your personal data and signed out of all accounts (see the Shipping, Condition & Returns policy); and
• it is in the condition, and in the quantity, that you committed to.

If a promise turns out to be untrue we may refuse to pay, keep the item, report it to police or the relevant authority, close your account, and recover any amount already paid.

New means unopened, unused and still sealed in its original packaging. Used means the item works fully and matches the description of a Used device in our condition guide. A deal is priced for its stated condition only; an item that doesn't meet that condition doesn't qualify at that price (see section 7).

• Pack items securely and post them to the receiving address we show you. Add your carrier and tracking number to your submission so we can match the parcel to your account, and keep proof of postage.
• You arrange and pay for your own postage. We don't supply shipping labels and we don't charge for postage.
• We strongly recommend you insure the parcel for its full value with your carrier or insurer and keep proof of postage. We don't provide or charge for insurance. Risk in the items stays with you until we receive them and check them in, so if a parcel is lost or damaged in transit, any claim is between you and the carrier or your insurer.

When your parcel arrives we check what is in it: the quantity, the condition, whether it is genuine and unlocked, and that it matches your account. We'll usually do this within a few business days of delivery but can't guarantee a specific time.

• If everything matches, we credit your wallet at the locked price.
• If something doesn't match — a different quantity, an item that doesn't meet the deal's condition, or an item that breaks a promise in section 4 — we review it and credit only the items that qualify, at their locked price. We email you the outcome; you don't need to contact us first.
• What happens to items that don't qualify is set out in the Shipping, Condition & Returns policy. Items that are stolen, locked, counterfeit or otherwise unlawful may be kept and reported.

Our check-in records are our record of what arrived. If you disagree with the outcome, use the complaints process in section 13.

• Your wallet shows what we owe you for accepted items, less any fees. It is a record of an amount payable to you — not a bank account or deposit, it earns no interest, and you can't transfer or spend it anywhere else.
• You withdraw your balance by PayID (an email address or mobile number linked to your own bank account). We don't pay to third parties. Changing your PayID needs a one-time code sent to your email; we won't change where your money goes without it.
• We aim to pay requests within a few business days, but may take longer while we complete identity, fraud or security checks. We don't charge a withdrawal fee.
• Check your PayID carefully. If you give us a wrong PayID, a payment made to it in good faith may not be recoverable. If we pay you too much by mistake we may correct it against your wallet or ask you to repay it.
• You are responsible for any tax on money you receive. We don't give tax advice. Our GST registration status is shown in the footer of our website.

You must not:

• give false information or misdescribe an item or its condition;
• open more than one account, or use other people's details or PayID, to take advantage of deals or limits;
• send stolen, counterfeit, locked or unlawful goods, or anything dangerous (such as a damaged or swollen battery);
• interfere with the website, scrape it, or try to get around its security; or
• abuse or threaten our staff or other users.

We may suspend or close an account, withhold payment and recover money if we reasonably believe these terms have been broken, and we may report suspected offences to the police or other authorities.

You can close your account from Settings once your wallet balance is zero and you have no pending payouts or active submissions. Closing it anonymises your profile; we keep the financial and audit records that tax and record-keeping rules require, no longer linked to you personally. Withdraw your balance before closing — you can't claim it afterwards.

Because we buy second-hand goods, laws in some States and Territories may require us to record details of the goods and of the seller, verify identity, hold goods for a period before reselling them, and provide information to police. You agree we may collect, keep and disclose the information needed to comply, as described in our Privacy Policy.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that can't lawfully be excluded.

Subject to that, and to the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you in connection with a submission is limited to the amount payable for the items in it (or, for lost or damaged parcels, the insured amount).

If you have a problem, email us with your submission reference. We'll acknowledge it within two business days and aim to resolve it within 15 business days. If you're not satisfied you can contact your State or Territory fair trading agency or the Australian Competition and Consumer Commission (ACCC). This doesn't limit your legal rights.

We may update these terms. The version and effective date are at the top of this page. For material changes we'll give you reasonable notice by email or on the website before they take effect. If you keep using Cashout after the effective date you accept the updated terms; if you don't agree, close your account. Changes don't affect prices already locked.

• We may send notices to the email address on your account, and you agree to receive them electronically.
• These terms, the Privacy Policy and the Shipping, Condition & Returns policy are the whole agreement between us about the service.
• If part of these terms is unenforceable, the rest still applies. If we don't enforce a right straight away, we haven't given it up.
• You can't transfer your rights under these terms. We may transfer ours to a successor to our business.
• These terms are governed by the law of the State or Territory where Cashout is based and the Commonwealth of Australia, and you submit to the courts of that place.